A global, online-first custom-print manufacturer headquartered in Atlanta — customers design products online, and the company prints, fabricates and ships them worldwide. I worked from the Gurugram, India office.

• Custom everything — signage, banners, covers for furniture & vehicles, décor, and trade-show displays.
• Six countries across the US, UK and India, shipping via FedEx & UPS.

I joined as a Gen & Agentic AI Intern inside the Customer Experience team — not on the engineering floor. That meant I lived with the support and operations problems firsthand, long before I built anything to fix them.

"I got to see the problem before I was allowed to build the solution."

Sitting in the customer-facing function meant every technical decision started from a real, observed pain — not a ticket spec handed down a chain.

The CX team audited resolved tickets to find recurring pain points and feed fixes back to product, logistics and tech. But the entire audit was manual — and that capped how much the business could ever learn.

• A massive bottleneck against the company's real ticket volume.
• Insights stayed buried in unstructured text nobody had time to read.
• Recurring issues slipped through — fixed one ticket at a time, never at the root.

tickets per day — the hard ceiling for a single analyst reading them by hand.